Diamond or Semi Precious Stone Selection
Finger Measurement
Metal Selection 9ct,14ct,18ct Gold (White/Yellow) Palladium or Platinum
Concept & Design
Quotation
CAD Design
Wax Model
Casting
Clean & Trim
Refine & Pre Polish
Stone Setting
Final Polish & Rhodium Plating
YOUR ONE OF A KIND BESPOKE JEWELLERY PIECE
Effective Date: October 2026 | POPIA Compliant
Symphony of Colour Designer Jewellers Pty Ltd (Registration No: K2026311958) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy governs the manner in which we collect, process, maintain, and disclose personal data collected from clients and users ("you", "User") of https://www.symphonyoc.co.za, bespoke consultation forms, and advertising channels. This policy complies strictly with the Protection of Personal Information Act 4 of 2013 (POPIA) and South African data protection principles.
We collect information directly provided by you through:
Your personal information is processed exclusively for:
We utilize essential cookies and privacy-respecting analytics tools (such as Microsoft Clarity and Google Analytics) to ensure secure navigation, monitor platform reliability, and optimize user experience. No biometric or sensitive payment data is ever recorded. You can manage or disable cookie preferences directly in your browser.
High-value bespoke jewellery commissions require absolute discretion. We implement multi-layered encryption, access control protocols, and secure cloud environments to safeguard your designs, valuations, and contact records against unauthorized access, loss, or disclosure. We do not sell, rent, or trade your personal information to third parties.
Under Section 5 of POPIA, you have the right to:
To exercise any POPIA rights or submit privacy-related questions:
Symphony of Colour Designer Jewellers Pty Ltd
Studio: Centurion, Gauteng, South Africa
Email: amanda@symphonyoc.co.za
Effective Date: October 2026 | Bespoke & Online Store
Welcome to Symphony of Colour Designer Jewellers Pty Ltd ("we", "us", "our"). These Terms and Conditions govern your access to and use of our website (https://www.symphonyoc.co.za), bespoke commissions, and all e-commerce transactions entered into with Symphony of Colour Designer Jewellers Pty Ltd (Registration No: K2026311958). By using our website, placing an order, or commissioning a bespoke design, you agree to be bound by these Terms and Conditions.
Our bespoke design process incorporates concept consultation, digital Computer-Aided Design (CAD) rendering, and high-precision wax modeling.
Due to the artisanal, handcrafted nature of bespoke jewellery and the mineralogical properties of natural gemstones:
All custom bespoke items and individually sourced diamonds are Final Sale in accordance with Section 20(3)(a) of the Consumer Protection Act (CPA). Inherent manufacturing defects or transit damages must be reported in writing within 48 hours of receipt. For comprehensive terms regarding our warranty, defect assessments, complimentary ring resizing, and Google Merchant Center compliance, please refer to our dedicated Return, Refund & Exchange Policy.
All custom sketches, CAD files, 3D renderings, prototypes, and master moulds developed by Symphony of Colour remain the exclusive intellectual property of Symphony of Colour Designer Jewellers Pty Ltd. We reserve the right to photograph, record video, and showcase finished creations on our website and social channels (while maintaining strict client anonymity and privacy) for marketing and portfolio purposes.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the South African courts.
For questions or legal correspondence regarding these Terms & Conditions:
Symphony of Colour Designer Jewellers Pty Ltd
Studio: Centurion, Gauteng, South Africa
Email: amanda@symphonyoc.co.za
Effective Date: October 2026 | South African CPA Section 20 & GMC Compliant
Consumer Notice: Under Section 20(3)(a) of the South African Consumer Protection Act (Act 68 of 2008), custom-made, made-to-order, personalized items, and loose certified diamonds sourced to client specifications are exempt from statutory return/cooling-off periods and are Final Sale. Genuine manufacturing defects or transit damages reported within 48 hours are fully protected, assessed, and remediated under our comprehensive warranty.
This Return, Refund & Exchange Policy governs all online purchases and bespoke commissions executed through Symphony of Colour Designer Jewellers Pty Ltd (Registration No: K2026311958, "Symphony of Colour Designer Jewellers Pty Ltd", "we", "us", "our"). We take pride in exceptional craftsmanship and adhere strictly to the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and global e-commerce transparency standards.
Every bespoke ring, pendant, necklace, earring pair, and bracelet created by Symphony of Colour is uniquely handcrafted or cast to specific individual measurements, chosen precious metal alloys (Platinum, 18k, 14k, or 9k Yellow, White, or Rose Gold), and specific gemstone dimensions.
To protect our clients and maintain absolute gemological integrity across our natural and lab-grown diamond inventories:
Every piece dispatched from our studio undergoes rigorous microscopic inspection. In the unlikely event that an item arrives with an inherent defect or damage incurred during transit:
Symphony of Colour stands firmly behind the structural integrity of our manufacturing under Section 55 and 56 of the CPA.
To determine whether an issue constitutes an inherent manufacturing flaw or external impact, all reported items must be returned to our master jeweller at our Centurion studio for metallurgical and microscopic examination. No refund or replacement will be authorized prior to technical verification.
If a genuine manufacturing defect is confirmed by our master jeweller, Symphony of Colour will, in consultation with the Client:
We understand getting the exact finger size can occasionally require fine-tuning. For eligible standard-shank solitaire rings, we offer one (1) complimentary finger resize within 30 days of purchase (up to ±1 to 2 standard South African sizes). Full eternity diamond bands, tension settings, and complex patterned bands cannot be resized due to diamond continuity and must be remanufactured at the client's expense if an incorrect size was supplied.
For all inquiries regarding returns, repairs, or warranty assessments, please contact:
Symphony of Colour Designer Jewellers Pty Ltd
Studio: Centurion, Gauteng, South Africa
Direct Line / WhatsApp: +27 82 528 3352
Email: amanda@symphonyoc.co.za
Work directly with our master jewellers to design a one-of-a-kind bespoke creation.
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Complimentary Courier delivery across South Africa. (International orders by arrangement).
By continuing, you agree to our Terms & Return Policy (CPA Section 20).
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